Privacy Policy

1. Introduction

This Privacy Notice describes how Essio AI, Inc. ("Essio," "we," "us," or "our") collects, uses, and shares your personal information.

2. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services.

Types of Tracking Technologies Used:

• Essential Technologies: To maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

• Third-Party Technologies: We permit third parties and service providers to use online tracking technologies on our Services for:

  • Analytics: To understand how our Services are used.

  • Advertising:

    • To manage and display advertisements.

    • To tailor advertisements to your interests.

    • To send abandoned shopping cart reminders (depending on your communication preferences).

    • Advertisements may appear on our Services or on other websites.

Opting Out of Online Tracking Technologies for Targeted Advertising (US Residents):

To the extent these technologies are considered a "sale"/"sharing" under applicable US state laws (including targeted advertising), you can opt out by submitting a request as described in the section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?".

3. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

If you choose to register or log in using your third-party social media account details (like Google), we may receive certain profile information from your social media provider.

Information We May Receive:

• Name

• Email address

• Friends list

• Profile picture

• Other information you choose to make public on the social media platform

Use of Social Login Information:

We will use the information we receive only for the purposes described in this Privacy Notice or otherwise made clear to you on the relevant Services.

Third-Party Social Media Provider Privacy:

We do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand their data practices and privacy settings.

4. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Server Location: Our servers are located in Germany.

International Transfers: If you access our Services from outside the United States, your information may be transferred to, stored, and processed by us and our third-party service providers in:

• United States

• Taiwan

• Philippines

• Other countries

Data Protection in Other Countries:

If you are a resident of the EEA, UK, or Switzerland, please be aware that these countries may not have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

Safeguards for International Transfers:

• European Commission's Standard Contractual Clauses: We use these clauses for transfers of personal information between our group companies and between us and our third-party providers to ensure protection in accordance with European data protection laws. (Clauses available upon request).

• EU-US, UK Extension to the EU-US, and Swiss-US Data Privacy Framework: We comply with these frameworks for personal data received from the EU, UK (and Gibraltar), and Switzerland, as set forth by the US Department of Commerce.

Data Privacy Framework Principles:

• Adherence to the EU-US and Swiss-US Data Privacy Framework Principles.

• EU, UK, and Swiss individuals have the right to obtain confirmation, access, correction, amendment, or deletion of their personal information in the United States. Requests can be directed to support@essio.ai

• We will respond to removal requests within a reasonable timeframe.

• Liability for onward transfers to third-party agents inconsistent with the Data Privacy Framework Principles, unless we are not responsible for the damaging event.

• Opt-out choice (or opt-in for sensitive data) before sharing data with third parties other than agents or using it for a purpose different from the original purpose. Requests to limit use and disclosure can be sent to support@essio.ai

Data Privacy Framework Complaint Resolution:

• Commitment to resolve complaints about privacy and data collection/use under the Data Privacy Framework.

• EU, UK, and Swiss individuals should first contact us at support@essio.ai for inquiries or complaints.

• If complaints are not resolved, individuals may contact our independent dispute resolution provider, BBB National Programs (free of charge). https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers.

• Subject to the investigatory and enforcement powers of the FTC.

• May be required to disclose personal information in response to lawful requests by public authorities.

Relevant Privacy Notice Sections for Data Privacy Framework:

• WHAT INFORMATION DO WE COLLECT?

• HOW DO WE PROCESS YOUR INFORMATION?

• WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

• WHAT ARE YOUR PRIVACY RIGHTS?

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will retain your personal information only as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is legally required or permitted. Retention will not exceed the period users have an account with us.

Data Retention Practices:

• When there is no ongoing legitimate business need to process your personal information, we will:

  • Delete or anonymize the information.

  • If deletion/anonymization is not possible (e.g., backup archives), we will securely store and isolate it from further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented reasonable security measures to protect your personal information.

Security Limitations:

• No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

• We cannot promise or guarantee that unauthorized third parties will not be able to defeat our security measures.

User Responsibility:

• Transmission of personal information to and from our Services is at your own risk.

• Access the Services within a secure environment.

7. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell their personal information.

User Representation:

By using the Services, you represent that you are at least 18 or are the parent/guardian of a minor and consent to their use of the Services.

Actions Upon Learning of Underage Data Collection:

• We will deactivate the account.

• We will take reasonable measures to promptly delete the data from our records.

Contact for Reporting Underage Data Collection: support@essio.ai

8. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in regions like the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

Depending on your region (EEA, UK, Switzerland, Canada, and some US states), you may have the following rights under applicable data protection laws:

• Right to Access: Request access and obtain a copy of your personal information.

• Right to Rectification: Request correction of inaccurate personal information.

• Right to Erasure: Request deletion of your personal information.

• Right to Restrict Processing: Request restriction of processing of your personal information.

• Right to Data Portability: If applicable, the right to data portability.

• Right to Object to Automated Decision-Making: Right not to be subject to automated decision-making.

• Right to Object to Processing: In certain circumstances, you may have the right to object to the processing of your personal information.

Exercising Your Rights: Contact us using the details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?". We will consider and act upon requests in accordance with applicable data protection laws.

Withdrawing Consent:

• If we rely on your consent to process your personal information, you have the right to withdraw consent at any time.

• You can withdraw consent by contacting us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?". 

7. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell their personal information.

User Representation:

By using the Services, you represent that you are at least 18 or are the parent/guardian of a minor and consent to their use of the Services.

Actions Upon Learning of Underage Data Collection:

If we learn that we have collected personal information from a user under 18:

• We will deactivate the account.

• We will take reasonable measures to promptly delete the data from our records.

Contact for Reporting Underage Data Collection: support@essio.ai

8. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in regions like the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

Depending on your region (EEA, UK, Switzerland, Canada, and some US states), you may have the following rights under applicable data protection laws:

• Right to Access: Request access and obtain a copy of your personal information.

• Right to Rectification: Request correction of inaccurate personal information.

• Right to Erasure: Request deletion of your personal information.

• Right to Restrict Processing: Request restriction of processing of your personal information.

• Right to Data Portability: If applicable, the right to data portability.

• Right to Object to Automated Decision-Making: Right not to be subject to automated decision-making.

• Right to Object to Processing: In certain circumstances, you may have the right to object to the processing of your personal information.

Exercising Your Rights: Contact us using the details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?". We will consider and act upon requests in accordance with applicable data protection laws.

Withdrawing Consent:

• If we rely on your consent to process your personal information, you have the right to withdraw consent at any time.

• You can withdraw consent by contacting us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" or updating your preferences.

• Withdrawal will not affect the lawfulness of processing before withdrawal or processing based on other lawful grounds.

Opting Out of Marketing and Promotional Communications:

• Unsubscribe by clicking the "unsubscribe" link in marketing emails.

• Contact us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

• You will be removed from marketing lists but may still receive service-related messages.

Account Information Management:

To review, change, or terminate your account:

• Log in to your account settings.

• Contact us using the contact information provided.

  • Email: support@essio.ai

Account Termination:

• Upon request, we will deactivate or delete your account and information from active databases.

• We may retain some information for fraud prevention, troubleshooting, investigations, legal enforcement, and legal compliance.

Cookies and Similar Technologies Management:

• Most web browsers accept cookies by default.

• You can set your browser to remove or reject cookies.

• Disabling cookies may affect certain features or services.

Questions about Privacy Rights: Email us at support@essio.ai

9. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track ("DNT") browser signals because no uniform technology standard for recognizing and implementing DNT signals has been finalized.

California Law Notice:

California law requires us to inform you about our DNT signal response. Currently, we do not respond to DNT signals due to the lack of an industry or legal standard. We will update this practice in a revised Privacy Notice if a standard is adopted.

10. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, you may have specific rights regarding your personal information, including access, correction, deletion, and opting out of certain processing.

Categories of Personal Information We Collect

Collected in the Past Twelve (12) Months:

CategoryExamplesCollectedA. IdentifiersContact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account nameYESB. Personal information as defined in the California Customer Records statuteName, contact information, education, employment, employment history, and financial informationYESC. Protected classification characteristics under state or federal lawGender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic dataNOD. Commercial informationTransaction information, purchase history, financial details, and payment informationYESE. Biometric informationFingerprints and voiceprintsNOF. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisementsNOG. Geolocation dataDevice locationYESH. Audio, electronic, sensory, or similar informationImages and audio, video or call recordings created in connection with our business activitiesNOI. Professional or employment-related informationBusiness contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with usNOJ. Education InformationStudent records and directory informationNOK. Inferences drawn from collected personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsNOL. Sensitive personal InformationAccount login information and debit or credit card numbersYES

Sensitive Personal Information:

• We collect sensitive personal information only for legally permitted purposes or with your consent.

• You may have the right to limit the use or disclosure of your sensitive personal information.

• We do not collect or process sensitive personal information to infer characteristics about you.

Other Personal Information Collection:

We may collect personal information outside of these categories through:

• Customer support interactions.

• Customer surveys or contests.

• Service delivery and responding to inquiries.

Retention of Personal Information by Category:

• Categories A, B, C, D, F, G, H: As long as the user has an account with us.

• Category L (Debit/credit card numbers): May be kept for a period after service end, in compliance with applicable laws.

Sources of Personal Information

Refer to "WHAT INFORMATION DO WE COLLECT?".

How We Use and Share Personal Information

Refer to "HOW DO WE PROCESS YOUR INFORMATION?".

Collection and Sharing Methods:

• Targeting cookies/Marketing cookies

• Beacons/Pixels/Tags

Disclosure to Service Providers:

We may disclose your personal information to service providers pursuant to written contracts. Refer to "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".

Business Purposes:

We may use your personal information for internal business purposes, such as research and development, which is not considered "selling" personal information.

Categories of Personal Information Disclosed for Business/Commercial Purposes (Past 12 Months):

• Category A. Identifiers

• Category B. Personal information as defined in the California Customer Records law

• Category C. Characteristics of protected classifications under state or federal law

• Category D. Commercial information

• Category F. Internet or other electronic network activity information

• Category G. Geolocation data

• Category H. Audio, electronic, visual, and similar information

• Category L. Sensitive personal information

Categories of Third Parties Receiving Personal Information for Business/Commercial Purposes:

Refer to "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".

Categories of Personal Information Sold or Shared (Past 12 Months):

• Category A. Identifiers

• Category B. Personal information as defined in the California Customer Records law

• Category C. Characteristics of protected classifications under state or federal law

• Category D. Commercial information

• Category F. Internet or other electronic network activity information

• Category G. Geolocation data

Categories of Third Parties to Whom Personal Information was Sold:

• Data Analytics Services

Categories of Third Parties to Whom Personal Information was Shared:

• Data Analytics Services

Your Rights

You have rights under certain US state data protection laws, which may be limited. These rights include:

• Right to Know: Whether we are processing your personal data.

• Right to Access: Your personal data.

• Right to Correct: Inaccuracies in your personal data.

• Right to Request Deletion: Deletion of your personal data.

• Right to Obtain a Copy: Copy of personal data you previously shared with us.

• Right to Non-Discrimination: For exercising your rights.

• Right to Opt Out: Of processing for targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects.

Depending on your state, you may also have:

• Right to List of Third-Party Categories: To whom we have disclosed personal data (as permitted by law).

• Right to Limit Use and Disclosure of Sensitive Personal Data: (as permitted by law).

Exercising Opt-Out Rights:

• Opt out of selling or sharing for targeted advertising or profiling by disabling cookies in Cookie Preference Settings.

• We will honor Global Privacy Control (GPC) opt-out signals.

Authorized Agents:

You can designate an authorized agent to make requests on your behalf, but proof of authorization may be required.

Request Verification

We will verify your identity upon receiving your request, potentially requesting additional information for verification, security, and fraud prevention. For authorized agent requests, additional verification may be required.

California "Shine The Light" Law

California residents can request information once a year, free of charge, about categories of personal information disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. To make a request, contact us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice periodically. Updated versions will have a revised date at the top. Material changes may be notified through a prominent notice or direct notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

Contact Details:

• Email: support@essio.ai

• Phone: +1 (855) 234-5020

• Post: Essio AI Inc. Data Protection Officer 8 The Grn Ste D Dover, DE 19901

13. How Can You Review, Update, Or Delete The Datat We Collect From You?

You have the right to: Request access to the personal information we collect from you. Request details about how we have processed your personal information. Correct inaccuracies in your personal information. Delete your personal information. Request we limit the use or disclosure of your personal information. Withdraw your consent to our processing of your personal information. Important Note: These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at support@essio.ai